Frequently Asked Questions


If this is the first time you’ve thought about starting therapy, you’re probably filled with many questions and want to know what to expect. Even if you’ve seen a counselor/therapist in the past, you may also be wondering what to expect. We hope the information below can reduce some of your apprehension or worry as we answer some common questions about services at Health and Healing Therapy LLC.

What are your fees for counseling and therapy services

  • Initial Assessment / Evaluation $175.00
  • Individual Sessions 50-55 minutes: $150.00
  • Individual Sessions 40-45 minutes $135.00
  • Couple Sessions 45-50 minutes: $160.00
  • Case Coordination, Reports, etc: Charges depend on service and time spent by therapist
  • Initial phone consultation with our intake staff: No charge

What insurance do you accept and are in-network with?

We are in-network with the following insurances

  • Blue Cross Blue Shield PPO
  • Blue Choice
  • United HealthCare
  • Medicare Part B (not Medicare Advantage) (Colleen is the only therapist in this network)

We are considered out of network with other insurance companies. We encourage you to contact them to inquire as to what your out of network rates are.

Will my insurance pay for therapy services?

We highly suggest that if you have questions about your particular health insurance policy and what it will cover for your therapy services to contact them directly or to look at your plans mental health benefit manual. Every policy is different as far as needing or not needing to meet a deductible or having a copayment each session or needing to pay a certain percentage (ie 10%, 20%, etc) of the usual and customary fee that your insurance company allows.

Look at the back of your card and call the number that is listed for mental health and/or behavioral health services or MH/SA.

Below are some questions we encourage you to ask:

  • Is authorization of approval required by my primary care physician?
  • Do I have mental health counseling and/or marriage counseling benefits?
  • Do I have outpatient mental health benefits for non-preferred providers/out of network providers?
  • What is my deductible and has it been met?
  • Do I need to meet my deductible before my plan will begin covering the cost of my therapy?
  • How many sessions per the calendar year does my plan cover?
  • What is the coverage amount per therapy session?

We can discuss more about how billing insurance works for in-network and out-of-network plans as you are scheduling your first appointment.

Can I use my health savings account of flexible spending account card?

Yes, you can use your Health Savings Account or Flexible Spending Account for therapy and counseling services. Using a pre-tax Flexible Spending or Health Savings Account for therapy is an excellent way to save some money.

What forms of payment do you accept?

We require that all clients place a card on file so that all fees can be charged electronically through our practice management system. The card on file can be a credit, card, debit card, flexible spending account (FSA), or health savings account (HSA) card. This allows us to leave the billing and payment process to happen behind the scenes and outside the therapy session.

Is therapy right for me?

This is a great question. Yet, this is a question that ultimately you will need to trust yourself that you know what is right for you. However, we can share with you some of the things we believe therapy offers and is able to provide to you. Seeking counseling is an incredibly personal decision.

We assume you are reading this because you are feeling a need to reach out for some kind of professional support. Perhaps you are thinking about seeking therapy because:

  • There is an issue you don’t believe you can talk to your partner, family, or friends about
  • You feel lonely and uncertain about how to make things better for yourself
  • Maybe you worry about and believe you shouldn’t burden those around you with the difficulties that you are having
  • You want and need to feel heard and supported, and it doesn’t seem like that is happening for you

These are just a few important reasons to seek therapy. If something is happening for you that is painful, causing you stress, or you are struggling and feeling anxious, depressed, or fearful, receiving professional assistance and support is something that can be extremely helpful.

How often do we meet for a therapy session?

Most people attend sessions weekly. We think it works best if people make a commitment for at least the first 6-8 weeks to meet weekly. After two months of care its a good time to review with your therapist how things are going and if weekly therapy seems right to you. At any time when you feel ready you and your therapist can discuss meeting every other week. It is also an option that if you find yourself working through a crisis or an emotionally difficult or painful time, you may choose to meet twice a week. 

How long does therapy take?

Counseling lasts as long as you decide it needs to. What length of sessions we have, how often we meet or for how many weeks, months, or longer we meet is always your decision. When someone wants to work on a specific coping skill or a specific change and they can maintain focus on that one central theme, counseling can be short-term, such as 6-8 sessions.

On the other hand, if a person wants to explore patterns of issues like poor self-care, negative beliefs about themselves that stem from childhood, addiction-related issues, chronic illness concerns, long-term depression, or unresolved grief, etc., therapy may be long term.

However, it is always up to you. Throughout our time together, we will check in with you to make sure we are still working on your goals and spending our time together on whatever is most important to you. We always want to make sure our work together is supporting and helping your reach your goals and overall mental wellness.

Is therapy confidential?

Yes, therapy is confidential. State and Federal laws protect your confidential and private healthcare information, and your information can rarely be disclosed without your consent.

As therapists, we are required to follow legal and ethical expectations, guidelines, and laws within our scope of practice. Therefore, there are some exceptions to confidentiality and below are some of those exception.

  • Suspected child abuse or dependent adult or elder abuse, for which we are required by law to report this to the appropriate authorities immediately.
  • If a client is threatening serious bodily harm to another person(s), we must notify the police and inform the intended victim.
  • If a client intends to harm himself or herself, we will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, we will take further measures without their permission that are provided to us by law in order to ensure their safety.

Does going to therapy mean I'm crazy

Absolutely not. Seeking out therapy doesn’t mean you are crazy or have a mental illness. It does, however, mean that you have courage and a willingness and desire to change, and you know you need help to do so successfully.

We would venture to guess you have already tried to do several things to improve your situation. Reaching out for therapy is the next step because whatever you have been doing hasn’t been able to get you to the point you want to be.

Seeking counseling is an investment in yourself.

Therapy is a proactive decision to improve your life and help yourself, and also a proactive choice to build improved relationships with yourself and others.

When people seek counseling with us, we realize it can be scary and worrisome. A therapeutic relationship is one that needs to be safe, comfortable, and supportive. We will do our best to respect and honor your trust.

Ready to create a life full of health, hope, and happiness?

We are here to help.

Health and Healing Therapy's clinical team is exclusively offering online therapy / tele-health care at this time which allows us to safely connect, support, and care for you and your family.

We welcome the opportunity to support you

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